LATEST NEWS & UPDATES
Condo Unit Owner Unhappy with Bulk Cable Provider
Re post from Ask Mister Condo: N.H. from outside of Connecticut writes: Dear Mister Condo, A condo owner does not like our cable provider and wants to either stop paying for the cable monthly or have us switch to another (faster internet speed) provider – who does...
Maintenance and Construction. Fact or Benefit?
Did your community get a new roof this year? Was your parking lot repaved? Was the pool filtration system overhauled? Were your decks replaced? Chances are pretty good that your community either underwent or will soon undergo a major construction or maintenance...
Explaining the “Benefits” of a New Roof
I am often asked about the difference between a fact and a benefit as it pertains to preparing a community association newsletter to tell the story of a community enhancement, such as a new roof. Community association members buy benefits but before they do, they want...
Where Do Your Residents Live? Tips for Collecting Resident Email Addresses
You are a community manager. You know where your renters reside, right? You know their unit number and their building. You, of all people, are “in the know” when it comes to someone’s location. But if this is true, then why is it so hard to reach them? You have...
The Emotional Cost of Foreclosure
Have you ever had to foreclose on a neighbor? The word “foreclosure” strikes a note of fear and panic in most people. Typically, foreclosure is only considered when all other possibilities have been considered and no other solution can be found. It is the final remedy...
Commit to Unit Owner Education. Reward Yourself with a Better Community!
For years, I have been writing about the importance of communication as it relates to community association living. I have stressed how important it is that you tell your story well and that you tell it often. Condominium newsletters, HOA newsletters, letters,...
Explaining How You Govern Your Condominium Association
In a speech to the House of Commons in 1947, Winston Churchill said: “No one pretends that democracy is perfect or all-wise. Indeed, it has been said that democracy is the worst form of government except all those other forms that have been tried from time to time.”...
Communications and Community Governance
“That government is best which governs least” – Thomas Paine Thomas Paine was one of the Founding Fathers of the United States and dubbed “Father of the American Revolution” by historians. He was born in 1737 and lived a remarkable life that spanned the American...
Fair Housing, Rental Payments and Disability: One Size Does Not Fit All
Rent is due on the first and late on the second. And we don’t make any exceptions because of the Fair Housing Act, correct? Well, not exactly. The Fair Housing Act actually requires us to consider requests for exceptions based on the protected class of Disability....