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Easy Ways to Connect with Residents: Technology Edition

Apartment community amenities have changed radically over the years. Back in the 70’s all you needed was a pool and a tennis court. Resident tastes are more complicated these days. Some apartment communities now place their focus on ‘comfort’ amenities, such as spa...

5 Easy Ideas to Connect with Residents

If you are a property manager or rental agent you know that Customer Service is the New Marketing. And I have to agree. Social media and online reviews only seem to be getting bigger and bigger…so amping up your customer service arsenal only makes sense. But what does...

Elected to the Board…Now What?!

You’ve been an active community member for a few years. You served on a Committee or two and shown you have the right stuff to be a community leader. A neighbor who already serves on the Board suggested that you should run for a vacant seat. You finally decided to...

What’s the Difference between Delinquency and Delinquent See

Over the past few years, I have been advocating that community associations add a new line item to their budgets – Delinquency. Did you heed my advice? Did you help protect your community from facing new financial consequences by preparing for the inevitable...

Tell Everyone How You Maintain, Protect and Enhance

Maintain – Protect – Enhance. This is the prime directive for Boards of Directors of Homeowner Associations across the country. By maintaining, protecting, and enhancing the assets of the association, the Board ensures that property values are maximized and owners’...

Failure to Communicate can Lead to a Managers Downfall

Since I work closely with management professionals, one of the more difficult questions I routinely face from community association leaders is how the community should go about the process of selecting a new community association manager. It causes me great concern...

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