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Payments & Billing: A Property Manager’s Peanut Butter and Jelly

Some things are meant to go together. Peanut butter and jelly. Cookies and milk. In the property management world, having online payment options for your residents is a good thing. But when paired with other services, like resident billing, the results can go from...

Does A Florida Condominium Board Have To Answer Owner Letters?

Question: I live in a condominium association and serve on the board. Our property manager recently received a letter from an owner with a list of over twenty questions concerning the operations of the association. The letter was sent via certified mail. Are we...

Can Senior Housing Communities Allow Underage Residents?

Question: I live in a 55 and over community and the board of directors for our association is considering a policy that would allow under-aged occupants to live in a community under certain circumstances. Would such a policy threaten the community status as a 55 and...

Vendor or Partner?

Being in the property management industry, you probably work with several vendors. But my guess is that you have very few partners working on your behalf. What is the difference?  And why is a partner better than a vendor? Vendors deliver only the service they are...

5 Behaviors that Boost Resident Retention

Whether you are managing a small apartment community in rural America, or one of the industry’s largest assets, people’s expectations are basically the same. They want a quality place to live, that’s a good value for their money, and managed by friendly and reliable...

Can My Condo Association Prevent Me From Renting My Unit?

Question: Before I purchased my condominium unit, my association amended its governing documents to state “an owner may lease or rent his apartment only once during the period of his ownership”. I now work several hours away, which has created a burden, and I need to...

Does Each Unit Get One Vote in a Florida HOA?

Question: There are 10 homes in our community. The declaration of covenants provides that it can be amended by a majority of the voting interests. It also provides that homes 1 through 9 each get one vote and home 10 gets 10 votes. An amendment is approved 10 to 9,...

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