Nov 16, 2016 | Associations, Board of Directors, Communication, Community, Community Manager, Connect, Property Managers, Residents
It can be difficult for property managers to keep in touch with every aspect of a community and the residents who live in it. But keeping a transparent relationship with residents is important for facilitating trust and improving resident retention. Finding an...
Sep 24, 2015 | Communication, Connect, Renters, Residents
You are a community manager. You know where your renters reside, right? You know their unit number and their building. You, of all people, are “in the know” when it comes to someone’s location. But if this is true, then why is it so hard to reach them? You have...
Sep 10, 2015 | Communication, Community, Community Manager, Connect, Property Managers, Residents
For years, I have been writing about the importance of communication as it relates to community association living. I have stressed how important it is that you tell your story well and that you tell it often. Condominium newsletters, HOA newsletters, letters,...
Jun 2, 2015 | Budget, Community, Community Manager, Connect, Property Managers, Residents
If you’re looking for ways to market on a tight budget, here are some simple ways to stretch your marketing dollar. Whether it’s for resident retention, or to create more prospects for your community, we’ve got you covered! Use Four-Legged Friends to your Advantage...
May 8, 2015 | Community, Connect, Events, Property Managers, Residents
Apartment community amenities have changed radically over the years. Back in the 70’s all you needed was a pool and a tennis court. Resident tastes are more complicated these days. Some apartment communities now place their focus on ‘comfort’ amenities, such as spa...
Apr 30, 2015 | Community, Community Manager, Connect, Events, Property Managers, Residents
If you are a property manager or rental agent you know that Customer Service is the New Marketing. And I have to agree. Social media and online reviews only seem to be getting bigger and bigger…so amping up your customer service arsenal only makes sense. But what does...
