Making a Good First Impression: 10 Ways to Make Move-Ins Easier for Residents

Oct 19, 2015 | Community, Community Manager, Property Managers, Renters, Residents

Let’s be honest – moving is not fun. But for community managers, move-in day is a perfect opportunity to kick start resident retention efforts by making a good first impression. Here are some easy ways you can make the move-in process less stressful for your residents...

Maintenance and Construction. Fact or Benefit?

Oct 6, 2015 | Community, Community Manager, Property Managers, Residents

Did your community get a new roof this year? Was your parking lot repaved? Was the pool filtration system overhauled? Were your decks replaced? Chances are pretty good that your community either underwent or will soon undergo a major construction or maintenance...

Explaining the “Benefits” of a New Roof

Oct 2, 2015 | Communication, Community, Community Manager, Property Managers, Residents

I am often asked about the difference between a fact and a benefit as it pertains to preparing a community association newsletter to tell the story of a community enhancement, such as a new roof. Community association members buy benefits but before they do, they want...

The Emotional Cost of Foreclosure

Sep 16, 2015 | Communication, Community, Property Managers, Residents

Have you ever had to foreclose on a neighbor? The word “foreclosure” strikes a note of fear and panic in most people. Typically, foreclosure is only considered when all other possibilities have been considered and no other solution can be found. It is the final remedy...

Commit to Unit Owner Education. Reward Yourself with a Better Community!

Sep 10, 2015 | Communication, Community, Community Manager, Connect, Property Managers, Residents

For years, I have been writing about the importance of communication as it relates to community association living. I have stressed how important it is that you tell your story well and that you tell it often. Condominium newsletters, HOA newsletters, letters,...

Explaining How You Govern Your Condominium Association

Sep 2, 2015 | Board of Directors, Communication, Community, Community Manager, Property Managers

In a speech to the House of Commons in 1947, Winston Churchill said: “No one pretends that democracy is perfect or all-wise. Indeed, it has been said that democracy is the worst form of government except all those other forms that have been tried from time to time.”...