Maintenance and Construction. Fact or Benefit?

Oct 6, 2015 | Community, Community Manager, Property Managers, Residents

Did your community get a new roof this year? Was your parking lot repaved? Was the pool filtration system overhauled? Were your decks replaced? Chances are pretty good that your community either underwent or will soon undergo a major construction or maintenance...

Explaining the “Benefits” of a New Roof

Oct 2, 2015 | Communication, Community, Community Manager, Property Managers, Residents

I am often asked about the difference between a fact and a benefit as it pertains to preparing a community association newsletter to tell the story of a community enhancement, such as a new roof. Community association members buy benefits but before they do, they want...

Where Do Your Residents Live? Tips for Collecting Resident Email Addresses

Sep 24, 2015 | Communication, Connect, Renters, Residents

You are a community manager. You know where your renters reside, right? You know their unit number and their building. You, of all people, are “in the know” when it comes to someone’s location. But if this is true, then why is it so hard to reach them? You have...

The Emotional Cost of Foreclosure

Sep 16, 2015 | Communication, Community, Property Managers, Residents

Have you ever had to foreclose on a neighbor? The word “foreclosure” strikes a note of fear and panic in most people. Typically, foreclosure is only considered when all other possibilities have been considered and no other solution can be found. It is the final remedy...

Commit to Unit Owner Education. Reward Yourself with a Better Community!

Sep 10, 2015 | Communication, Community, Community Manager, Connect, Property Managers, Residents

For years, I have been writing about the importance of communication as it relates to community association living. I have stressed how important it is that you tell your story well and that you tell it often. Condominium newsletters, HOA newsletters, letters,...

Communications and Community Governance

Aug 25, 2015 | Board of Directors, Community, Community Manager, Frontpage Article, Property Managers, Residents

“That government is best which governs least” – Thomas Paine Thomas Paine was one of the Founding Fathers of the United States and dubbed “Father of the American Revolution” by historians. He was born in 1737 and lived a remarkable life that spanned the American...